Refund Policy

Before digital supply begins

If you have not requested immediate digital delivery and supply has not begun, you may have a statutory cancellation period. Contact support promptly using the route included with your order information.

After immediate delivery

Where you expressly request immediate digital supply and acknowledge the effect on cancellation rights, the right to change your mind may end once supply begins. This does not remove remedies where digital content is faulty, unusable or not as described.

Assisted-order requests

No payment is taken while a request is being matched or reviewed. Seller-claim, queue and payment timeouts are controlled by Munch Store and shown through the order state where relevant. If a paid assisted order cannot be completed, report the issue from the private workspace so Support receives the order, payment, chat and upload context.

Missing, faulty or misdescribed orders

First check the inbox and spam folder for the address used at checkout. If delivery is overdue, the item cannot be redeemed despite meeting its stated conditions, or the item materially differs from its description, use order support with your payment reference.

Depending on the issue, Munch Store may provide corrected delivery, replacement digital content, a price reduction or a refund to the original payment method.

Information needed

Provide the checkout email, order date and time, total paid, payment provider reference or assisted-order reference, affected item and a concise description of the problem. Never send your complete card number, password or security code.

Refund timing and credit

Approved cash refunds are sent through the appropriate original provider route. Provider processing times can vary. Eligible Munch Credit used on a failed or cancelled payment is restored with a separate compensating ledger entry so the account retains a clear history.

When a refund may be declined

A request may be declined where the item was successfully supplied and used, the customer did not meet a clearly displayed eligibility condition, inaccurate checkout details caused the issue, or there is evidence of duplication, resale or misuse. Each request should still be considered fairly and in line with applicable law.