Build a request
Choose method and offer, then add items, delivery details and two screenshots.
HELP CENTRE
How Munch Store works
Clear guidance for digital deals, assisted orders, payment and support.
Match and chat
An eligible Munch Seller joins the order workspace and reviews what you submitted.
Approve, pay, complete
Approve the final price, use an enabled provider and follow the timeline to Completed.
PAYMENT TOTALS
Provider differences stay visible.
Munch Control can adjust these rules without changing code. The order workspace always shows the current exact amount.
Pay by bank
BankAny configured GoCardless discount is shown before leaving Munch Store.
PayPal
PayPalThe protected PayPal checkout opens only after you accept the seller's price.
sumup°
CardAny SumUp provider adjustment is included in the displayed amount.
NEED TO KNOW
Frequently asked questions
Quick answers about offers, assisted orders, payments and refunds.
The delivery route and key eligibility information are shown on the product and checkout. Assisted food orders use their own order workspace instead.
DIRECT SUPPORT
Talk to Munch Store.
Include your order reference, the email used at checkout and a short description. Never send passwords, full card details or bank login information.
Check your inbox
Check the inbox and spam folder for the email used at checkout.
Keep your reference
Have your order time, total, checkout email and provider reference ready.
Keep details private
Support will never ask for your password, full card details or online-banking login.